ベッツソンカジのレビュー

A player from Finland complained that the casino denied his withdrawal request without providing any explanation him. It was impossible for the player to get in touch with a casino representative and the complaint remained unsolved.

After the player won £3,010, their account was closed due to the wrong information that they gave to the support team through a phone verification. The information was incorrect while there was four years age difference. The casino decided to return the player's deposits and to close the account. The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final. The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties. There is no further information about this case.

Throughout the year 2011, the player deposited €500 and received €30 in the extra bonus. When the player fulfilled the wagering requirements, they requested a withdrawal of €637. The casino sent the player an email which stated that they would have liked to call them on the phone. After that phone call happened, the player never heard from the casino again. When the player contacted the live chat, they informed them that the account had been closed due to the security reasons. The player asked for the deposit to be returned to them and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player's issue with a third party. The case remains unresolved.

カナダ出身のプレーヤーは、オンラインカジノから賞金を引き出すのに困難を経験していました。プレーヤーが自分側に問題がないことを銀行に確認したにもかかわらず、カジノ側は、この問題はプロバイダーであるInteracに起因すると主張していた。カジノは代替の出金方法を提供しておらず、プレーヤーの出金の試みを一貫してキャンセルしていました。また、カジノが彼の銀行取引明細書を何度も拒否したため、プレーヤーは身元確認でも問題に直面していました。数回のやり取りと苦情チームの関与を経て、最終的にプレイヤーのアカウントが認証されました。プレーヤーは、Interac ではなく銀行電信送金を使用して資金を引き出すことができ、資金は正常に到着しました。その後、苦情は「解決済み」としてマークされました。