スーパーカジノのレビュー

The player was trying to withdraw their winnings for a year. The casino kept delaying the payment due to the verification process and change in management. The extremely long delay left the player disappointed and frustrated. No update since then.

The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled. There was a long discussion with the casino and the player was accused of terms and conditions breach. The player categorically disagreed and was ready to take legal action. No update since then.

Player complained the casino had transferred the money to a wrong bank account. Player didn't understand this as two days prior to this withdrawal he had successfully received one withdrawal. Casino replied they had asked a bank to track down the payment and that it might take up to 16 weeks. Player was very upset about this fact, we don't know what was the final resolution of this case.

Player complained that after he had achieved some winning from a free bonus and made a deposit prior to the withdrawal of his winnings his account was suddenly blocked and the deposit returned to him. When he asked the casino for a reason they replied that the user was a fraud. Player refused strictly such accusation and provided proofs of him being in theright. He was advised to turn to the licensing authority.

Player complained he played in the casino with his real money but as his wife had already had an account there so he was not eligible for a welcome bonus. After he made some winnings his account was blocked. Casino replied this was because only one account is permitted per a household and later they also pointed out to the fact that the player had self-excluded himself from the group of casinos that belong to the same brand. Player's deposit was returned.

Player complained that after he opened an account, made a deposit, won and asked for a withdrawal his winning was seized as it turned out he had been playing from a restricted country and his winning was canceled, only the deposit returned. Player didn't understand how come he had been able to play despite being from a restricted country. Casino replied that it was stated in the terms and conditions and the situation of him being able to play was temporary, then they said it was due to a technical issue. Player was advised to seek further help with the licensing authority.

ギリシャ在住のプレイヤーは、1,000ユーロを入金し、残高を11,000ユーロに増やすことで賭け条件を無事満たしました。しかし、賞金を引き出そうとしたところ、アカウントがブロックされていることが分かり、カジノ側は、プレイヤーが娯楽目的でプレイしていないことを理由に賞金を保留したと主張しました。プレイヤーは必要な本人確認書類をすべて提出し、複数のアカウントを所有していないことを否定しましたが、カジノ側は明確な証拠もなく、ボーナス乱用に関する規約違反を理由にプレイヤーを非難しました。その後、カジノ側は連絡を試みましたが、非協力的で、それ以上の説明も行いませんでした。最終的に、プレイヤーに対し、ギリシャ賭博委員会に問題をエスカレートしてさらなる調査を求めるよう助言することで、苦情処理は終了しました。