EuroGrand Casinoのレビュー

As it turned out after writing the complaint by the player, the casino filed a clarification to the player in which they said that they closed his account for the problematic verification of his identity. In our opinion, it is not a good reason to create such situations.

Adrian from Sweden won €2,300 and shortly after that, the casino asked him to provide documents for his account verification. He did so right away but soon after that, the casino has blocked his account and started ignoring him. We're not sure whether the casino paid Adrian his winnings or not, but the case remains unresolved.

The player won some money in EuroGrand Casino. She had to wait for one month before getting her money. All this time the casino has not responded to her emails, used strange apology and created problems for her. This was not what we expected from a casino that was 12 years on market. Eventually, the money returned to her casino account.

The player registered a real money account, won some money, asked for a withdrawal, was asked to send the necessary documents for the security verification. There were issues with the documents delivery and after the documents were at last received, the player's balance on the account was reset without any explanation. Just the accusation of having breached the terms and conditions was not considered legit according to the player. The communication between the player and the casino was ineffective and they were not able to reach an agreement. No more update since then.

Marja deposited €10 because she wanted to receive 20 free spins, but she had never received them. She contacted the casino via live chat and they informed her that there was no such kind bonus available. No more information is available.

The player Jdsports60 deposited £1,000 and won £10,787 but soon after that, he received an email from casino support saying that his account was closed and his winnings got confiscated. According to the casino, he broke some terms and conditions but they never specified which rule did he brake. The player has email conversations as evidence. ThePOGG has contacted the casino by asking for an explanation, but they received the same response as did the player, copied terms and conditions. Ever since then, there is no further information available and the complaint remains unsolved.

英国在住のプレイヤーは、カジノでの入金限度額の変更に問題を抱えていました。カスタマーサービスが彼の要求に適切に対応しなかったためです。月額100ポンドへの限度額変更とそれ以上の制限なしの約束があったにもかかわらず、変更は解決されないまま元に戻り、苦情に対する迅速な回答も得られませんでした。カジノはアカウント固有の詳細情報を共有したり、第三者を通じて個別の調整を行ったりしないため、すべての限度額変更はカジノと直接やり取りする必要があることを彼に伝えました。カジノからの回答がなかったため、苦情は「対応しない方針」に基づき未解決として処理され、プレイヤーには問題をゲーミング委員会にエスカレートするよう助言しました。

スペインのプレイヤーは、ウェルカムプロモーションが利用可能と表示されていたにもかかわらず、有効化されなかったため、カジノで問題が発生しました。私たちは、入金、ボーナスの有効化、カスタマーサポートとのやり取りについて、さらに詳しい情報をお伺いし、問題を調査しました。しかし、プレイヤーが私たちの問い合わせやリマインダーに返答しなかったため、苦情は解決されないまま終了しました。プレイヤーには、追加情報を提供いただければ、将来的に苦情を再開できることをお伝えしました。