自己排除中の再登録とその結果生じた損失に関する苦情

On September 10, 2024, I requested a permanent self-exclusion from Stake, and according to Stake’s policy, I should have been prohibited from re-registering a new account and continuing to gamble. However, to my surprise, during the self-exclusion period, I successfully re-registered an account on January 18, 2025, using the same personal information, and continued gambling. What's more concerning is that I lost over $2500 on this new account after registering it.

According to Stake's self-exclusion policy, the platform should ensure that users cannot re-register an account and continue gambling during the self-exclusion period. The fact that I was able to create a new account and continue gambling clearly indicates that the platform did not take sufficient measures to prevent this from happening. I believe Stake has failed to fulfill its protective duties under the self-exclusion policy.

If self-exclusion only applies to previously registered accounts and does not prevent users from using the same personal details to re-register new accounts, then self-exclusion becomes meaningless and does not effectively protect the user. In light of this, I would like to request a refund from Stake for the financial losses I incurred due to re-registering a new account during my self-exclusion period.

Good day to you!

This is not just a very important topic but also one of the most complex ones, if you don't mind me saying.

Since I'm unsure of what outcome you expect from this post, I'd like to highlight the possibility of submitting an official complaint through the Casino Guru Resolution Center. Such stes ensures our specialists will investigate associated events, applying the Casino Guru Fair Gambling Codex all the way to the final conclusion.

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Since you also mentioned premanent self-exclusion and then exclusion period, I truly think getting into details might be of great benefit. If you don't mind going public, we can discuss the details even here on the forum. the call is yours.

In such a demanding situation, stating the reason for permanent account closure is of great importance; hence, did you fully explain the cause, please? I am to ensure to avoid the common misunderstandings.

If you like to go on with his topic, don't hesitate to do so, please.

I agree the self-exclusion in its nature serves as a sort of ultimate tool to avoid future registrations, yet even in such a direct option there are usually other details involved. Some casinos, for example, allow players to register using what I call a "quick" registration. Which means you can proceed just by adding an email plus password. As you may imagine, it is convenient for casual players, but on the other hand, it creates quite a bypass for effective self-exclusion. Such casinos are not safe for compulsive players at all.

One way or another, we are here to investigate and help you stay better protected.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.

The Casino Guru Self-Exclusion Tool is truly worth a mention too.

I'll stay in touch.