Gala Casinoのレビュー

Lisingmo, the player from the UK, requested his first withdrawal of €16,000 and it was not approved. Shortly after that, he asked for another withdrawal of €69,000 and that was confiscated because the casino accused him of bonus abuse. The casino replied that they were aware of the situation and they would investigate it. There is no further information and the complaint remains unsolved.

The player experienced a technical glitch while they played a bonus Jackpot game. After that, they reloaded the game expecting to be able to continue where they left off, but that didn't happen. They contacted the casino about it and their response was they would investigate on the issue and contact them with an update. That never happened and the complaint was left unsolved.

The player failed the document verification and their winnings were confiscated. Later on, the casino told them that they abused their terms and conditions by multiple account holdings. The player claimed they didn't have more than one account. There is no further information available.

The player accepted a welcome bonus and managed to win £8,950 and sent all the documents needed for the account verification. The casino said that he had failed the verification by not being who he claimed to be and that he broke the bonus rules by playing restricted games. Later on, the mediator got in touch with the casino and found out that they were still insistent that these games were restricted despite the fact that the term wasn't present in the promotion terms at the time of play. The complaint was ruled in favor of the player.