Gala Casinoのレビュー

The player requested a withdrawal and was asked to send documents for verification a few times in the row, so she did. She was also asked to resend them to a different email address and she did that also. Later on, the casino accused her of multiple account holdings, which she claimed wasn't true and that this was her only account ever. The casino responded to her via email saying that they had to perform a more thorough investigation and would inform her about the results when done. Two weeks passed and no update from the casino had come. No more information is available ever since then.

The player made a couple of withdrawals that were paid promptly but when he requested two more withdrawals of £8,500 and £25,000, they both became pending. He then contacted the casino for an explanation and was told that they would inform him when they gather more information. The casino never responded to the complaint and it remained unsolved.

The player was accused of a bonus abuse and his huge winning of $91,000 was confiscated. The casino refused to pay Viktorio his money but they continue onto the investigation. There is no further information on this complaint and it remains unsolved.

The player was playing with a bonus of free spins when all of a sudden the game froze and they were not able to continue. They decided to refresh the page but after that, the game started to charge them for every spin. The player was disappointed but the casino first apologized to them and later on, refused to pay the player.