Otto Casinoのレビュー

After a successful withdrawal of €1,700, the player requested another one in the amount of €1,300. The player continued on playing and all of a sudden got an error and when they tried to log back into the account, it was locked for the next 24-hours and needed to contact the casino's support. The casino asked them to send in all kinds of documents for verification and they did so straight away. After that, the casino claimed that they were unable to identify the player as a real person and once they would be done with a KYC process, they would pay the player their winning. They never gave an update to the complaint and it remained unresolved.

The player opened an account and soon after that, they found out that the casino belonged to the same casino group from which they had self-excluded themself before. They then contacted the casino and asked for a refund of their deposit but they didn't react to their request nor the complaint itself. There's no other information available ever since.

The player couldn't pass the account verification because they were unable to provide utility bills since they were renting not owning a place. The casino refused to respond to the complaint and it remains unresolved.

After winning a couple of hundred euros, the player was asked to provide documents for verification, which they did right away. Unfortunately, later on, their account was closed and their winnings were confiscated without an explanation. The player wasn't aware of breaking any rules or terms. The casino became unresponsive and the complaint remained unresolved.

The player used a bonus and won NOK58,000. However, he was denied his withdrawal and accused with opening two accounts. He got his deposit back plus €,1000 which looked very strange. However, the player continued to play and won again, and this time, he was allowed to withdraw the entire amount of €3,500 without any problems. Causes some doubts in the casino's system, but they still owe the player €5,800. There is no update on this case and it remains unresolved.