WeWin99 Casino - 賞金の出金が遅延しています。

I deposited and I played my play through all was well I withdraw the amount of $687.66 and they said withdrawal complet the funds have been transferred to you bank account.. checked my account nothing was there.. contacted live chat they told me to contact withdrawal hotline or financial team upon them giving me contact details to do so they where incorrect details as they did not work. so I am unable to contact them

Dear smaash88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand this but it was paid as a payid not transfer

still nothing in my bank and still no luck getting an answer from anyone in this casino

hello last I heard from any one was the 8th of may and they told me mu payid payment was pending that was through the whatsapp on this link they gave me https://wewin99hotline.wasap.my

Dear smaash88,

Have you received your withdrawal from the casino yet?

Kristina sadly I have not recived my withdrawal 🙁

live chat and the wewin99 hotline on the whatsapp no longer reply to any of my messages

is there anything else you require from me at this time