1Spin&Win Casino - プレイヤーは自己排除ステータスについて疑問を抱いています。

I thought I had successfully self-excluded. But now I've played on a site. How do I know where my exclusion is applicable?

it doesn't apply to the casino I specified, it wasn't listed.

Jag trodde jag hade lyckats stänga av mig. Men nu har jag spelat på en sida. Hur vet man var min avstängning gäller?

det gäller inte casinot jag fyllt i , det fanns inte

Dear t4jrnznkny,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that you self-excluded through the Kahnawake Gaming Commission?

Please note that if you are self-excluded through the gaming commission, this exclusion applies only to casinos operating under their license. Since 1Spin&Win Casino is not licensed by Kahnawake, they would not have access to any information about your self-exclusion.

Could you please confirm whether you informed this casino about your self-exclusion directly?

I hope we can assist you in resolving this matter promptly. Thank you in advance for your reply.

Best regards,

Veronika