1xBet Casino MX - プレイヤーが賞金を受け取れずにいます。

Hello, I have been waiting for 9 days for two withdrawals, one for 8,000 and the other for 9,000 MXN. Both were approved on 12/07/24, but neither has been processed yet.

Hola, llevo ya 9 días esperando dos retiros uno de 8,000 y otro de 9,000 MXN, los dos están aprobados desde el 12/07/24 pero no se han procesado.

Dear cortaodoble,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, I inform you that this problem was solved today and I finally received my money. Thank you very much for all the support

Hola, les informo que este problema se solucionó el día de hoy y ya recibí por fin mi dinero. Muchas gracias por todo el apoyo

Dear cortaodoble,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru