21BetShop Casino - プレイヤーの賞金は無効になりました。

a few weeks ago I registered at the casino kb88.uk(progressplay ltd also 21betshop.com interbet.com and other). made a deposit of 285 usd. I played in a casino, after which my balance became 600-700 USD. then I put a few bets and my balance became 1300usd. Then I wanted to make a withdrawal of funds for 300usd. I received a message from support asking me to send the documents to their email address. I sent all the necessary documents. I couldn't log into my account. a few days later I saw that only my deposit was returned to me without winnings. They also told me that the site was down. Although I quietly go to this site.

Hello kolganat.asylbek,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 21BetShop Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you used any bonus and if yes, what kind of. Did you receive any confirmation of your account being verified? When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

no, I did not use bonuses

нет, бонусы не использовал

Hello kolganat.asylbek,

Can you please answer to all the questions or elaborate it a little more? Can you also please advise if you have played sports betting or casino games?

I played casino and bet on sports

Я играл в казино и сделал ставки на спорт

Thank you very much, kolganat.asylbek, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

Regards,

Nick