24betting Casino - プレーヤーのデポジットは、彼のカジノアカウントにクレジットされたことはありません。

My money is deducted but not show in my account

Dear Sumit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Additional comments from the player:

"Thanks for help .my problem is solved"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sumit, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru