4 Crowns Casino - プレイヤーの撤退は遅れています。

I requested my withdrawal on 8th April 2022 - this has now exceeded the 21 days processing and every time I query this I get the same response

We see that your withdrawal request is still under inspection.

We are unable to precise exact time frame in case of delay.

We see that your request is still under inspection. Since there is delay we can not specify exact time frame.

Seeing you do not need any additional help, we will close the live chat now.Thank you for contacting our support team.

Apparently this has ben escalated with their finance dept 10 times but there is still no indication as to when they are going to honour this withdrawal. This has to be the worst customer experience that I have ever been involved in.

Dear bee97,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is an unusually long time.

However, I hope that you will receive your winnings eventually. Thank you in advance for your reply.

Best regards,

Petronela

Hi account states that the withdrawal is pending and when I look at the balance is show's £470 Pending Withdrawal. I have chased this on a daily basis and the stock answer is:

We apologize for the inconvenience. As we can see in our system, the status of your request is Awaiting. Delays can occur due to the large number of requests my colleagues have to review and the amount withdrawn as well as the banking process. Unfortunately, there is nothing I can do to speed up the process as live chat operators have no control over the process.

We can only send a reminder to the finance department.

We are doing everything in our power to speed up the process. However, since we receive a huge amount of fraudulent request our financial team is very careful and has a detailed and thorough approach which in turn is causing delays.

Dear bee97,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.