4 Crowns Casino - プレーヤーで技術的な問題が発生しました。

I was playing on one of the slot games when i got on to the feature (3 lanterns). as soon as i got on to the feature, i recieved a Server communication error and the game reloaded. it paid me £10 for getting the lanterns but did not give the free spins feature. i raised this and was told there is nothing they can do.

• Lucky 88 
• 13.22pm 16th April 
• Stake £5

after a long time they finally gave me a £50 bonus, which had wager requirements. i then went on the same game with £1.50 stake and it did the same thing again. i contacted them and was ignored. 

Dear Ashton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any answer from the casino regarding your issue yet? If yes, you could forward it to petronela.k@casino.guruor post it here when replying. Furthermore, please forward any relevant screenshots or other supporting evidence to the same email address. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Ashton,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.