7 Reels Casino - プレイヤーのアカウントはブロックされています。

Won a small amount from freespins and a deposit and decided to withdraw. No problem verifying my account, however, after 6 days of waiting for the request to be approved (and logging in every other day to check), I suddenly get the message that my account has been suspended when I tried to login. No email or notice about why, just saw it when I tried to login. I see that other people have had similar complaints about the casino going out of their way not to approve withdrawal requests, either by unfairly arguing breach of T&C or by shutting down accounts. Considering the latest reviews, I've no idea why this casino has a very good rating on this site. Complete scam.

Dear cececat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have passed the verification? Could you please advise when exactly you noticed that your access has been restricted?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi,

Thanks for your quick reply, Kristina.

I had no problem passing verification (incl. ID (drivers licence), address confirmation and card used for deposit). I noticed my access had been restricted yesterday (23.06.), so about a week after getting verified and requesting withdrawal.

I've contacted support to ask why my account was suddenly disabled and got in response that the account was closed due to several "inconsistencies", no more information than that. I replied asking them what these inconsistencies are, but I'm still waiting to hear back.

Hope that answers your questions,

Best regards,

Cecilie

Thank you for your reply, cececat. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear cececat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.