88cric Casino - プレイヤーのアカウントがブロックされました。

I won 1.5 lakh rupees but they paid me only 20 k inr and than blocked my account making fake execuses

Dear singh06542,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino regarding this situation? Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

There was no no active bonus and they even gave me withdrawals before but all of sudden this happened and they did not provided me any valid reason I know 3 more players who have been treated like this

Thank you very much singh06542 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, singh06542,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 88cric Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 88cric Casino Team,

Could you please clarify the player's situation in more detail from your point of view? Why has the player's account been blocked? Is there any suspicion of breaching the casino's Terms and Conditions?

Thank you in advance for providing the information.

We would like to ask 88cric Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Have you contacted anyone from the casino

Yes, sure, that is a standard process. Unfortunately, no one reacted to my attempts yet, and I am afraid no one will comment here from the casino's side. However, they have still 7 days to respond and/or contact us.

Dear singh06542,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more possible way how you can try to get your winnings back - to file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. However, please note the casino's license is unverifiable, which means that the casino may operate without any valid gaming license and in that case, the regulator will not help you with the issue.

If there is any progress with your issue or you need help, please let me know at branislav.b@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru