AceWin8 Casino - 異常な賭けのため、プレイヤーのアカウントは閉鎖されました。

Hello everyone. I ask your team to help me understand my situation. I have an account in this casino for more than 5 months. I have made a large number of deposits and withdrawals from my account. And I have never had any problems until today. As usual, I wanted to log into my account, but my account was blocked due to abnormal bets. I tried to clarify what they meant by abnormal bets, but they did not provide me with any information. There were 1400 left on the balance

I have never taken bonuses in this casino.

My account did not require verification. But I am ready to go through any verification

I made bets on live casino and slots

I did not use any software

Previously, there were no complaints about my account

I did not have any other accounts.

Dear Ghosts22,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

What were the last games you played before your account was blocked?

When was the last time you successfully logged into your casino account?

Could you please forward me the email you received from the casino after they blocked your account? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika