All Casino - プレイヤーは新しいアカウントの作成が制限されています。

Hello, I don't like this blacklist user thing, it doesn't make sense. Even if I'm already registered on many of your sites, it doesn't make sense that I can't open a new one. If you are truly humble, let me open a new account.

Salve non mi piace questa cosa dell'utente in blacklist non ha senso. Anche se sono in tanti vostri siti già iscritto. Non ha senso che non posso aprirme un altro nuovo. Se davvero siete umili fatemi aprire un nuovo account

Dear attardodanilo59,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with All Casino.

Please understand we believe online casinos have the right to refuse a customer. The casino also has the right to block a player's account for any reason at any time as long as they don't withhold the player's withdrawable balance.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise what the disputed amount of €50 represents in this situation?
• Were you given a reason why you were blacklisted?
• When was the last time you communicated with the casino regarding the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear attardodanilo59,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.