All Right Casino - プレイヤーは入金不要のウェルカム ボーナスを受け取りませんでした。

Hello. I made a deposit of 15 euros yesterday and unfortunately gambled it away. Then it said download the app and I'll get a bonus gift. The link was clicked and it was successful but I don't see any app. Then I wanted to write to customer service. Hours later he told me to log in. Now the page is suddenly no longer available to me. Did a screenshot. I am now asking for my money back. Looks more fake to me. Unfortunately, for whatever reason, I can't upload the screenshot.

Hallo. Ich habe gestern eine Einzahlung von 15 Euro gemacht und es leider verspielt. Dann stand da, lade die App herunter und ich erhalte ein Bonus Geschenk. Der link wurde geklickt und es stand erfolgreich aber ich sehe keine App. Dann wollte ich den Kundenservice anschreiben. Er sagte Stunden später das ich mich einloggen soll. Nun ist die Seite für mich plötzlich nicht mehr verfügbar. Habe einen Screenshot gemacht. Ich verlange dort nun mein Geld zurück. Sieht mir mehr nach Fake aus. Leider kann ich warum auch immer den Screenshot nicht hochladen.

Dear sstrunk1207,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please note we don't think you are eligible for a refund on your deposit if the balance was played and lost in regular gameplay.

Please allow me to ask you a few questions so I better understand the situation. Could you please advise if you are referring to this promotion?

Have you contacted the live chat regarding why the bonus wasn't credited? What was their reply?

Thank you in advance for your reply.

Best regards,

Tomas

Hello, yes they then wanted to give me a refund. But then it was rejected. I would have gambled away the money. Because of the APP bonus they say nothing. Himself does not repeat. There is no app and no bonus. I don't see anywhere. Also that the website is no longer accessible to me under normal searches.

Now I got an email that they are no longer in Germany from March. Cool. Think this is cheating.

Hallo, ja sie wollten mir dann eine Rückzahlung geben. Wurde dann aber abgelehnt. Ich hätte das Geld verspielt. Wegen dem APP Bonus sagen sie nichts. Selbst wiederholt nicht. Es gibt keine App und keinen Bonus. Sehe ich nirgends. Auch das die Website für mich nicht mehr erreichbar ist unter normalen Suchen.

Jetzt bekam ich eine Email das sie ab März nicht mehr in Deutschland sind. Krass. Finde das ist Betrug.

Hello dear All

In February, a local licensee appeared in Germany, for this reason we are leaving. Most likely, you clicked on the link to the application at the very moment - when we blocked the download of applications. We apologize for the inconvenience.

In March, all our casinos leaves the German market and will be blocked for German residents at the request of the licensor.

Since this is a fairly voluminous process, we provide services to existing players in February. Applications are no longer available.

We will also stay in touch if the players have questions and requests.

Regards,

All Right Casino

Thanks for the reply to both parties.

Dear sstrunk1207,

What is currently your active balance? Will you be able to withdraw the remainder of your balance from the casino? Please let us know what you wish to do and if you require any further assistance.

Please understand casinos open and close all the time, unless they withhold any of your balance we don't see any problem with that. I'll await your reply.

Dear sstrunk1207,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.