All Spins Win Casino - プレイヤーの賞金は没収されました。

deposited over 20 times in the last 2 weeks. Received free spins for depositing. Got some minor wins. And played multiple games making sure I wasn’t playing jackpot games or betting above $2.50. After winning $5000 I applied to withdraw, and they indicated that the winnings were the result of a $35 deposit played with free game, as such can not honour the payment even through the game that they claimed closed the withdrawal, paid nothing.

Dear Kristian1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify if you have accumulated your winnings with or without active bonus? Have you redeemed any other promotional offers in this casino in the past? Did you receive any explanation which exact rule has been breached and why your winnings have been cancelled?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Just sent you the email I received. No subsequent review or consideration.

There was a bunch of free spins with deposits. Before I withdrew a

i asked if I had met all turnover requirements and they said yes. I was not aware of any game that would limit my withdrawal, or did not receive any alert of this. I had played for several hours and it was the following day I won the $5000. This was also off a $2 bet, my deposit history would indicate that I have deposited very frequently lately

Thank you, Kristian, for your email. I understand now that you’ve been accused of playing a restricted game while wagering the promotional offer.

I have checked general bonus terms and conditions, and this is what I found https://www.allspinswin.com/en/terms-and-conditions:

"Restricted Games

Wagering on certain games will provide a different percentage contribution to the Playthrough Requirements (wagering requirements) as follows:"

You can search any game by its name or filter all those with 0% contribution towards bonus wagering hence, restricted.

If you are aware of placing bets on restricted games while wagering your bonus, sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not standard practice yet.

Please do not hesitate to contact me you feel that you have been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

I wasn’t even aware of that search option otherwise id have been checking frequently. The game I played was from the same provider as the others I was playing. This is just their deceptive tactics to prevent paying out. They would rather lose a player as well as friends i recommended to join this site.

I fully understand your frustration, unfortunately, there’s an important principle that says, "ignorance of the law is no excuse". It means that you can’t defend your actions by arguing you didn’t know they were illegal or forbidden, even if you honestly did not realize you were breaking the rules.

I would strongly recommend reading all the T&Cs carefully before you start playing, to avoid any misunderstandings in the future. 

As I mentioned earlier, we would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not standard practice yet.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Dear Kristian,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.