Asino Casino - プレーヤーの支払い処理が銀行によってブロックされています。

I have already explained to the casino 3 times that my Postbank account does not accept payments from the casino because it is blacklisted by my German bank. Although the casino accepts German players, I thought it wouldn’t be a problem. Furthermore, I sent screenshots of payments made from my virtual credit card and through Apple Pay. But the team does not understand that a virtual card does not physically exist. One gets VIP status, deposits thousands of euros, but now has to fight for a payout and finding a solution.

Ich habe dem Casino schon 3 mal erklärt, dass mein Postbank Konto keine Zahlungen des Casinos akzeptiert da es bei meiner deutschen Bank auf der schwarzen Liste steht . Obwohl das Casino deutsche Spieler akzeptiert dachte ich das es kein Problem ist . Desweiteren habe ich Screenshots der Zahlungen geschickt aus der virtuellen Kreditkarte und über Apple Pay bezahl . Aber das Team versteht nicht dass eine virtuelle Karte physisicjt nicht existiert . Mann kriegt ein Vip Status zahlt über tausende Euros ein aber kämpft jetzt schon um eine Auszahlung und lösungsfindung

Dear Cano82,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you already submitted 3 withdrawals from the casino but none of them reached your bank account? Have these winnings been returned to your gaming account?

Do you have any other payment methods available for withdrawals in the casino?

Could you please advise if you passed the full KYC verification? Have your proofs of payment not been approved due to the fact that you deposited with a virtual card?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika