B1 BET Casino - プレイヤーのアカウントが閉鎖されました。

Hello there.

Around 5 days ago i got my account blocked for no reason at all. Since then i contacted the live support multiple times, they told me to send my username and explain the situation to their support email contato@b1.bet, i sent over 5 emails and i got 0 response. I also tried to reach out via their social media that seems ghosted. I would really appreciate if you could help me get my 50000 reais ( 10k dollars) back.

Best regards.

Hello arthurabner,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with B1 BET Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting? Did you claim any bonuses in the casino and did you have any remaining balance on your account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hello there!

Thank you for replying so fast. Sure, so one of the live chat support members asked me for documents, my drivers license/id and a selfie holding the same document, after i provided such documentation i got told once again to contact their email "contato@b1.bet" ( which nobody replied yet even after i sent 5 emails since last thursday). So i assume it is verified already since i sent the documents. I do only sports betting. I didn't claim any bonus. I had 50 000 reais in my account when it was blocked, around 10 000 dollars. I speak to the live support everyday since last week, about this same situation where i have my account blocked and i can't access it or my funds, all i got told was to wait for the reply of this email i mentioned above, so far zero response.

best regards.

Hello arthurabner,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

hello there!

I did that. I got no response after 5 days. Can you please help me? i really want to get my funds back.

best regards.

Hello arthurabner,

I'm sorry but I did not receive any e-mail from you yet. Can you please advise from which e-mail address did you send it?

hello there!

i have sent it from lordp****@gmail.com. 13 days ago. I will send a new one to nikolas.b@casino.guru

Hello arthurabner,

I've received your e-mail this time. However, I've asked to forward your communication with the casino not a written text by you.

Is it possible to send me the e-mail and chat communication between you and the casino?

hi there!

Sure thing, i will send an email with all the attempts i had with the support, still after 1 month plus no answer what so ever from their support.

Thank you

Thank you arthurabner for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi arthurabner,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask B1 BET Casino to join this conversation and share more information regarding the case.

Can you please provide any reasons why the player's account has been blocked?

Thank you.

Best regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear arthurabner,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at tomas.k@casino.guru.

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas