B88 Casino - プレイヤーの賞金は没収されました。

I saw their ad on Facebook saying got a bonus of $88 if I deposit $88. I went to check with their livechat if I’m eligible to claim and they said yes. I deposit 88, and claimed the $88. Then I went to complete the turnover requirement of 1760. After completing the turnover , I tried to withdraw and they said I am a bonus hunter and will restrict my account. It is my first account and first time playing on this website. What is wrong with taking a bonus and now they forfeit my winnings

Dear Duma666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Could you please share the details regarding the accusation that you are a bonus hunter?

Could you please share your communication with the casino regarding the bonus? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Duma666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.