Barz Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

Hello CasinoGuru

I created an account at Barz around 3 weeks ago and made an deposit of 1 000 NOK. I got a welcome bonus and after playing for a while I had a balance of 15 772 NOK and my bonus was fully wagered. A few days later I made a withdrawal request. I can't remember of how much exactly but on the 28th of August I received this email from Barz:

Dear Joakim,

Your account has been found to be in breach of condition 4 of our Promotional Terms and Conditions:

4. Qualification

Only one promotion can be awarded per UK account per UK player, meaning one per family, home address, IP address, email address, phone number, credit or debit card and/or electronic payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of the terms, all winnings will be confiscated.

Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of NOK 1000.00 has been returned to your gaming account.

Kind regards

Accounts Team

Not sure what is meant by "UK", I am from Norway. I checked with my family members and no one has made an account at Barz before and I bought my computer new so no one has used that before either. Can you please help me sort this out?

Dear MCDude2003,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Barz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed account verification in the casino successfully?
• Is your casino account accessible? Can you log in?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• I was never asked to complete any account verification.

• Yes I can still login to my account, but my winnings has been removed

Thank you very much, MCDude2003, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear MCDude2003, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Barz Casino representative to join this conversation. 

Dear Barz Casino, could you please provide more information about this case? 

Looking forward to your reply.