Bet2U Casino - プレイヤーのアカウントが閉鎖されました。

Hello. I want to report an improper lockout. Casino Bet2U, blocked my account in strange circumstances.

I sent a passport selfie to the casino, a utility receipt, filled out personal information.

The casino went on to require video verification over Skype. I passed it, answered casino questions. I was waiting for verification to finish, but I got a blocking letter.

The blocking letter stated that I had violated rule 23.5. It states that each player can only have 1 account. With my name or email there can be no other registrations. I did not violate this rule. I 'm sure the casino is wrong. If I allegedly had several accounts, why did the casino carry out additional video verification? All this seems strange to me.

I 'm asking the casino to unlock my account so I can get my funds. Or provide proof that I broke the rules, thank you.

Dear Anton666,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please, could your forward communication between you and the casino, in which they accused you of having multiple accounts, to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Anton666 for your email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Anton,

I looked at your complaint and will do my best to help you. I would like to invite Bet2U Casino into this conversation. Can you tell us exactly what happened in this case? If player breached T&Cs send some relevant evidence to my email: viliam.v@casino.guru or post it here.

We would like to ask the Bet2U Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Anton,

Bet2U Casino needs some time to review your account. Currently I am discussing the complaint with the Casino. Please be patient and give us extra 7 days. Thank you for understanding.

Dear Anton,

Bet2U Casino contacted me that they’ll not send me any documentation of your irregular play. I am forced to close this complaint as unresolved.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again. The casino can reopen this complaint anytime.