Bet7k Casino - プレイヤーのキャッシュバックの支払いが遅れています。

The casino has stopped paying my daily cashback since October 30, 2024. I sent a report to support, but it doesn’t seem like they are working or planning to resolve the issue. I've been contacting them every day since November 4, and their response is always the same—that they are resolving it and that the balance should be credited within the next 24 hours. Of course, when I contact them the next day, they tell me the same thing all over again. On November 4, I bet more than $500, with significant losses, so I’m entitled to at least a 20% cashback. I hope you can help me. In the images I sent, I had to edit and merge them because the information is not shown completely on a single page. You can see the last day I received the cashback, and the others show the number of bets I made. There are more than 900 pages of bets ranging from 5 to 50 Mexican pesos per spin, to give you an idea of the amount of money I wagered. Unfortunately, the casino does not provide the exact amount per day, so it’s impossible for me to reach an exact figure, but surely they know it.

El casino dejo de pagarme el cashback diario desde el dia 30 de octubre de 2024, envie el reporte al soporte, pero no parece que estén trabajando o que me vayan a resolver el problema, ya que tengo desde el dia 4 de noviembre contactandolos día tras día, y su respuesta es siempre la misma, que ya lo estan resolviendo y que deberían acreditarme el saldo en las próximas 24 horas, y claro, al siguiente dia los contacto y me dicen lo mismo, el dia 4 de noviembre aposte mas de 500 usd, los cuales las perdidas fueron considerables, por lo que me corresponde un cashback del 20% minimo, espero puedan ayudarme. En las imagenes que les envio tuve que editarlas y juntarlas ya que la informacion no la muestran completa en una sola página, pueden ver el ultimo dia que recibi el cashback, las otras muestran la cantidad de apuestas que realice, son mas de 900 paginas de apuestas que iban desde los 5 hasta los 50 pesos mexicanos por giro, para que se hagan una idea de la cantidad de dinero que aposte, por desgracia el casino no me da la cantidad exacta por dia por lo que me es imposible llegar a una cifra exacta, pero seguro ellos lo saben .

Dear geovasm420,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet7k

Please understand that we cannot penalize the casino if they fail to provide you with bonuses. It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. If the casino already informed you of the resolution of the technical problem related to the issue we might not compel the casino to do anything more than they are already doing.

Feel free to provide any additional information I may not have considered here or to my email at tomas@casino.guru. If there is no other relevant information, we might not be able to assist and will close the complaint.

I appreciate your understanding and look forward to your reply.

Best regards,

Tomas