問題のカジノは、Media Entertainment NV Casinos が管理する Bet9 (ウェブサイト: https://11bet9.com/) です。
このオンラインカジノは、スクリーンショットに示されているように、1,000.00 BRLの引き出しリクエストを継続的に延期しています。
添付ファイルには、ライブチャットエージェントによるさまざまな丁寧な言い訳が書かれています（ポルトガル語PTBR）。言い訳は常に技術的なエラーと引き出しの要求が高いというものです。
スクリーンショットを見ると、私が2024年5月22日に引き出しをリクエストし、2024年5月24日に引き出しが処理されていないことに疑問を抱き始めたことがわかります。当初、彼らは
出金は当日中に処理されるはずだったが、出金は実行されず、翌営業日（2024年5月27日）までに実行されると言われた。
しかし、その後、支払いシステムの技術的な問題が原因で引き出しがキャンセルされ、同じ日に処理することを約束して再度引き出しをリクエストするように提案されました。
それにもかかわらず、彼らは約束を守らず、翌営業日（2024年5月28日）にそれを実行すると言ったが、再び彼らはそれを実行せず、引き出しの需要が高いと主張し、遅くとも、
翌営業日（2024年5月29日）までに引き出しが処理されると再度約束されましたが、結局処理されず、24時間以内に処理すると再度約束されました。
Bet9のサポートにメールを送りました（ suporte@bet9.com ）に連絡しましたが、返事がありませんでした。上司と話をしたいと頼みましたが、対応してもらえませんでした。実際のところ、私は現在まで辞退の申し出を受けていません。
私はMedia Entertainment NV Casinosのサポートにメールを送りました（ support@drivecasino.com ）、またもや返事がありませんでした。
注: Bet9 とのライブ チャット会話のスクリーンショットは、状況をよりよく理解できるように時系列順に番号が付けられ、ラベルが付けられています。
The casino in question is Bet9 (Website: https://11bet9.com/), managed by Media Entertainment N.V. Casinos.
This mentioned Online Casino continuously postpones a withdrawal request of BRL 1,000.00, as shown by Screenshots in
the attached files, where one can see the various polite excuses given by the live chat agents (in Portuguese PTBR). The excuses are always of technical error and high demand of withdrawals,
The screenshots show that I requested the withdrawal on 22/05/2024, and on 24/05/2024 I started questioning the non-processing of the withdrawal. They initially said that
the withdrawal would be processed by the end of that day, however, they did not execute the withdrawal, and they stated that it would be executed by the next business day (27-05-2024),
But then, they cancelled the withdrawal claiming technical issues in the payment system, and they suggested me to request the withdrawal again, promising to process it on the same day,
Nonetheless, they failed to keep their word, and they said that on the next business day (28-05-2024) it would be done, again they did not follow through, claimed high demand in withdrawals, and said that at the latest,
by the next business day they would process my withdrawal (29-05-2024) again they did not follow through, and once again promised it would be processed within 24 hours.
I sent an email to Bet9's support (suporte@bet9.com), and I received no reply. I requested to speak with the supervisor, but they did not attend to me. The fact is that until now, I have not received my withdrawal.
I sent an email to the support of Media Entertainment N.V. Casinos (support@drivecasino.com), I again received no reply.
Note: The screenshots of live chat conversations with Bet9 are in chronological order, numbered and labeled for a better understanding of the situation.
O Casino em questão, trata-se do Bet9 (Site: https://11bet9.com/), administrado pela Media Entertainment N.V. Casinos.
O citado Casino Online posterga indefinidamente uma solicitação de saque de uma quantia de BRL 1.000,00 , Conforme Provas de Prints em
anexo, onde pode-se ver as diversas desculpas educadamente passadas pelos agentes de chats ao vivo (em Lingua Portuguesa PTBR) as desculpas são sempre de erro técnico e alta demanda de saques,
nos prints pode-se ver que solicitei o saque no dia 22/05/2024, e no dia 24/05/2024 comecei a questionar o não processamento do saque, falaram inicialmente que
até o final daquele dia seria processado o saque, porem nao efetivaram o saque, e falaram que até o próximo dia útil (27-05-2024) seria efetivado,
porém cancelaram o saque e alegram problemas técnicos no sistema de pagamentos, e falaram que eu poderia solicitar o saque novamente, que no mesmo dia seria processado,
solicitei, porém mais uma vez não cumpriram o que afirmaram, e falaram que no próximo dia útil (28-05-2024) o fariam, mas novamente não cumpriram, e alegaram alta demanda nos saques, e falaram que no máximo
próximo dia útil processariam o meu saque (29-05-2024) denovo não cumpriram, e mais uma vez falram que seria processado dentro de 24 horas.
mandei um e-mail para o suporte da Bet9 (suporte@bet9.com), não fui respondido, solicitei falar com o supervisor, mas nao me atenderam. O fato é que até a presente data, não recebi meu saque.
mandei um e-mail para o suporte da Media Entertainment N.V. Casinos (support@drivecasino.com), não fui respondido.
Observação: Os prints das conversas no chat ao vivo da Bet9, estão em ordem cronologica, numerados e discriminados, para melhor entendimento da situação.
自動翻訳：
