Betmaster Casino - プレーヤーのアカウントがブロックされました。

BETMASTER - DO NOT BET ON THIS SITE

I registered on the betmaster site, and participated in the welcome promotion, deposited R$2,500 reais and got a return of approximately R$4,000, but when it came time to withdraw and verify the account, the site asked me for several documents, including my passport, it took a while more than a month this "verification process" to end up saying that my account was banned, and I didn't want to say why. Fraudulent site, do not trust this site. BETMASTER stole my money. I made all the games according to the terms and conditions and independently.

BETMASTER FRAUDULENT SITE..

DO NOT BET ON THIS SITE.

BETMASTER - NÃO FAÇAM APOSTAS NESSE SITE

Fiz o cadastro no site betmaster, e participei da promoção de boas vindas, depositei R$2.500 reais e obtive um retorno de aproximadamente R$4.000, porém na hora de sacar e verificar a conta, o site me pediu vários documentos, inclusive meu passaporte, demorou mais de um mês esse "processo de verificação" para no final dizer que minha conta foi banida, e não quis falar o motivo. Site fraudulento, não confiem nesse site. BETMASTER roubou meu dinheiro. Fiz todos os jogos de acordo com os termos e condições e de forma independente.

BETMASTER SITE FRAUDULENTO..

NAO FAÇAM APOSTAS NESSE SITE.

Hello douglasyug,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have played casino games or sports? Did you use any bonus to accumulate your winnings? Did the casino refund your deposit? Since when exactly is your account closed?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I played sports games, I played the welcome bonus. And betmaster casino did not refund any amount, not even the deposit, I just blocked me for no reason.

Ola Nick,

Realizei jogos de esporte, realizei o bônus de boas vindas. E o cassino betmaster não reembolsou nenhum valor, nem o do depósito, simplesmente me bloqueio sem nenhum motivo.

Thank you very much, douglasyug, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

Regards,

Nick