BetOnline Casino - 払い戻し発行後、プレイヤーのアカウントの残高がマイナスになります。

They said they issued a refund after a dispute was filed by me with PayPal. I filed the dispute Nov 10th and canceled it Nov 18th betonline said they got the dispute on Nov 19th and refunded the money. My last conversation to betonline I was told there is no refund and I need to settle the account paypal did not keep the funds nor did they take them back so my casino account should not be negative therefore they need to zero out the account and give me back my 50 bitcoin deposit that was made on Nov 19th but not credited to the account until Dec 3rd. I have several messages where they say they refunded the money on Nov 19th

Dear psychomeeks,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with BetOnline and the confusion surrounding the refund and your casino account balance.

To better understand and investigate your case, could you kindly clarify the following details:

• Can you provide any documentation or screenshots that show the refund was issued on Nov 19th as mentioned by BetOnline?
• Could you confirm the exact dates when you made the deposit?
• If PayPal didn’t keep or take back the funds, do you have any proof or communication from PayPal confirming this?
• Was there any communication from BetOnline after you canceled the PayPal dispute on Nov 18th that further addressed the issue?
• Have you had any follow-up conversations with BetOnline since your last communication, and if so, could you provide the details? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.