BetReal Casino - プレーヤーの出金試行が繰り返し失敗しました。

My daughter sent me the link to the casino and I made a deposit of 30, with the deposit bonus deactivated. I played and won 60, tried to make a withdrawal and it said that I need to unlock the rollover. I continued playing, my money was almost gone, and I had a balance of 8 reales. I had a big win, my balance was 112, and I requested a withdrawal of 100. Everything seemed fine at that point. "Successful withdrawal request" I waited for the funds to be transferred but they didn't, I checked the game account and the money had returned, and I could only request a withdrawal after 24 hours. I have already repeated this process 4 times, and the same thing happens every time.

Minha filha me enviou o link do Cassino fiz o depósito de 30, com bônus de depósito desativado. Joguei, ganhei 60, tentei realizar o saque e dizia que eu presava desbloquear o rollover, continuei a jogar, já estava quase acabando o dinheiro, estava com um saldo de 8 reais. Tive um grande ganho, meu saldo estava em 112, solicitei o saque de 100. Até aí deu certo. "Saque solicitado com sucesso" esperei o dinheiro cair e não caiu, fui verificar a conta do jogo o dinheiro tinha voltado, e só poderia solicitar o saque depois de 24h. E já repeti o processo 4 vezes, e a mesma coisa acontece.

Hello matiadefatima,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetReal Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when are you trying to withdraw your balance from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear matiadefatima,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.