Betzerk Casino - プレイヤーのアカウントがブロックされました。

i have a problem with withdraw money.This is mail from betzerk we woud like to inform due to breach of terms 2.10 your balance of 5897 has been confiscated,i do not agree witch that this is no reasons .

Dear radekbaba74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

Is the following rule the one that has been used to justify the closing of your account?

2.10. The Player shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the participation in any of the services offered, and shall not use any software-assisted methods or techniques or hardware devices in aid of their participation in any of the games. We hereby reserve the right to confiscate the funds, invalidate or close the Account, or invalidate the Player’s participation in a game in the event of such behaviour.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

i was registreted 1,5 month ago,i am veryficeted i played sports betting.i do not now why they closed my account

Thank you very much, radekbaba74, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.