BigFafa Casino - プレイヤーが入金した資金は入金されません。

I deposited 25.00 through a request for funds and you took my money and never credited it to my account, I will take the loss for,the 25.00 but will be bad mouthing this casino with all my fellow on line players and I will be giving you a zero star review, hope your not long for on line gambling site

Dear Irisky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Irisky,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I closed my account I feel that this casino was not ligit, I tried to withdraw and it wouldn’t let me it just kept spinning, I went in to the review page and left a bad review and have told all my friends and family it is a scam, to bad it had some good games, you can close the complaint

I understand. I will now close this complaint as per your request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.