Bitdreams Casinoのレビュー

Dear Slottys,

We sincerely apologize for the negative experience you encountered while using our platform. At Bitdreams, we strive to provide our users with professional and knowledgeable support at all times, and we regret any inconvenience you may have experienced.

Upon reviewing your case, we found that you received a first welcome bonus and spins successfully. However, for your second deposit, it appears that you did not fulfill the terms and conditions as you deposited less than the minimum deposit requirement for the currency used. Additionally, you did not apply the mandatory bonus code for the second welcome offer.

We acknowledge that our support team correctly informed you of the minimum deposit requirement for both the bonus and the welcome offer. We understand your frustration, but please note that the terms and conditions regarding minimum deposits are clearly outlined to ensure transparency and fairness for all users.

Regarding your withdrawal attempt, we apologize for any confusion regarding the minimum withdrawal amount. Our team is committed to providing accurate information and assistance to our users, and we regret any misunderstanding that may have occurred.

We genuinely value your feedback and take it seriously. We aim to continuously improve our services, and we hope that you will reconsider your experience with Bitdreams in the future. If you have any further questions or concerns, please don't hesitate to contact us.

Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention.

Best regards,
Bitdreams Team

Dear winklerlarry77,
We are pleased to hear that you are satisfied with our products and services. Your positive experience means a lot to us and we are committed to ensuring that you continue to enjoy your time with us.

If you have any comments or feedback about our friendly support team, we encourage you to direct your thoughts to your dedicated account manager, Oliver. We value your input as it helps us improve our services and tailor them to your needs.

Our ultimate goal is to provide our customers with the best possible experience, including exciting bonuses, fantastic gameplay and much more. We are committed to ensuring you have a fantastic time with us and your feedback plays a crucial role in this.

Thank you again for choosing Bitdreams as your gaming destination. We look forward to continuing to provide you with first-class entertainment and service in the future.

We wish you a fantastic time with us!
Best regards,
Your Bitdreams team

Lieber winklerlarry77,
Wir freuen uns zu hören, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind. Ihre positive Erfahrung bedeutet uns sehr viel und wir setzen uns dafür ein, dass Sie Ihre Zeit bei uns weiterhin genießen.

Wenn Sie Kommentare oder Feedback zu unserem freundlichen Support-Team haben, bitten wir Sie, Ihre Gedanken an Ihren engagierten Kundenbetreuer Oliver zu richten. Wir schätzen Ihren Beitrag, da er uns hilft, unsere Dienstleistungen zu verbessern und an Ihre Bedürfnisse anzupassen.

Unser oberstes Ziel ist es, unseren Kunden das bestmögliche Erlebnis zu bieten, einschließlich aufregender Boni, fantastischem Gameplay und vielem mehr. Wir sind bestrebt, sicherzustellen, dass Sie eine fantastische Zeit bei uns haben, und Ihr Feedback spielt dabei eine entscheidende Rolle.

Nochmals vielen Dank, dass Sie sich für Bitdreams als Ihr Gaming-Ziel entschieden haben. Wir freuen uns darauf, Ihnen auch in Zukunft erstklassige Unterhaltung und Service zu bieten.

Wir wünschen Ihnen eine fantastische Zeit bei uns!
Beste grüße,
Ihr Bitdreams-Team

Hi dustbedard486,
We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our services. This is very important to us. He is great :)

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Hi Ehjax78,
We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with VIP's services. This is very important to us. He is great :)

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Hi Meloue_1999,
We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with Oliver's services. This is very important to us. He is great :)

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear Iqbremz,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

dear candy22,

We would like to thank you for your positive feedback. It's nice to hear that you're satisfied with our products and services - it's very important to us! 😍

We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment.

We would like to take this opportunity and wish you the best of luck on your further journey with us.

With best wishes,
Bitdreams team

Liebe candy22,

Wir möchten uns für Ihr positives Feedback bedanken. Es ist schön zu hören, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind – das ist uns sehr wichtig! 😍

Wir tun unser Bestes, um unsere Kunden unter anderem mit Bonusangeboten und Zufriedenheit mit dem Gameplay zufrieden zu stellen. Unser Ziel ist Ihre Unterhaltung.

Wir möchten diese Gelegenheit nutzen und wünschen Ihnen viel Glück auf Ihrem weiteren Weg mit uns.

Mit freundlichen Grüße,
Bitdreams-Team

Dear jennyflax89,

We would like to thank you for your positive feedback. It's nice to hear that you're satisfied with our products and services - it's very important to us! 😍

We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment.

We would like to take this opportunity and wish you the best of luck on your further journey with us.

With best wishes,
Bitdreams team

Liebe jennyflax89,

Wir möchten uns für Ihr positives Feedback bedanken. Es ist schön zu hören, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind – das ist uns sehr wichtig! 😍

Wir tun unser Bestes, um unsere Kunden unter anderem mit Bonusangeboten und Zufriedenheit mit dem Gameplay zufrieden zu stellen. Unser Ziel ist Ihre Unterhaltung.

Wir möchten diese Gelegenheit nutzen und wünschen Ihnen viel Glück auf Ihrem weiteren Weg mit uns.

Mit freundlichen Grüße,
Bitdreams-Team

Dear Franz,
Thank you for taking the time to leave feedback that will allow us to improve our product and service.

I'm sorry to see that you seem to have had a negative experience when trying to play games on our service.

After reviewing your screenshots, we see that you are using WiFi and your PC is due for Windows updates. Also, you had active background services that could overload your server connection (wifi speed) to our service and games.
Also, your internet speed is very low and we recommend increasing your internet speed to at least 100 Mbts.
You are using "AD blocker", this application can block access to the slot games or crash them as you have experienced.

We recommend you take a few steps before accessing our service to avoid connection problems.
If you are having trouble with the functionality of our service, please try the following steps:
1. Try logging out of your account and logging back in
2. Try another browser: for example Google Chrome (latest version)
3. Try clearing the "cache" of temporary internet files and cookies.
Please note that the website may slow down if you are running multiple programs, downloading large files, sharing an internet connection with other users, have a slow internet connection or have not cleared your browsing history for a while.

Please change your mind about our service as we believe the problem of game errors during your game is your pc site and wifi connection.

Best regards,
Bitdream team

Lieber Franz,
Vielen Dank, dass Sie sich die Zeit genommen haben, Feedback zu hinterlassen, mit dem wir unser Produkt und unseren Service verbessern können.

Es tut mir leid zu sehen, dass Sie anscheinend eine negative Erfahrung gemacht haben, als Sie versucht haben, Spiele in unserem Dienst zu spielen.

Nach Überprüfung Ihrer Screenshots haben wir festgestellt, dass Sie WLAN verwenden und für Ihren PC Windows-Updates anstehen. Außerdem hatten Sie aktive Hintergrunddienste, die Ihre Serververbindung (WLAN-Geschwindigkeit) zu unserem Dienst und unseren Spielen überlasten könnten.
Außerdem ist Ihre Internetgeschwindigkeit sehr niedrig und wir empfehlen, Ihre Internetgeschwindigkeit auf mindestens 100 Mbts zu erhöhen.
Sie verwenden "AD-Blocker", diese Anwendung kann den Zugriff auf die Slot-Spiele blockieren oder sie zum Absturz bringen, wie Sie es erlebt haben.

Wir empfehlen Ihnen, einige Schritte zu unternehmen, bevor Sie auf unseren Dienst zugreifen, um Verbindungsprobleme zu vermeiden.
Wenn Sie Probleme mit der Funktionalität unseres Dienstes haben, versuchen Sie bitte die folgenden Schritte:
1. Versuchen Sie, sich von Ihrem Konto abzumelden und erneut anzumelden
2. Versuchen Sie einen anderen Browser: zum Beispiel Google Chrome (neueste Version)
3. Versuchen Sie, den "Cache" von temporären Internetdateien und Cookies zu löschen.
Bitte beachten Sie, dass die Website langsamer werden kann, wenn Sie mehrere Programme ausführen, große Dateien herunterladen, eine Internetverbindung mit anderen Benutzern teilen, eine langsame Internetverbindung haben oder Ihren Browserverlauf für eine Weile nicht gelöscht haben.

Bitte ändern Sie Ihre Meinung zu unserem Service, da wir glauben, dass das Problem von Spielfehlern während Ihres Spiels Ihre PC-Site und WLAN-Verbindung ist.

Mit freundlichen Grüßen,
Bitdream-Team

Hey,

Thank you for taking the time to leave some feedback which we can use to improve our product and service.

I'm sad to see that it appears you had a negative experience while trying to verify your account and withdraw your winnings. I understand the KYC process can be frustrating at times but it is a legal requirement as part of our licence. I will look into the scenarios you mentioned with regards the selfie and so on to see what happened here and how that element can be improved. I will also work with the team to improve the information on site so customers will better understand what is required.

I understand your account is already self excluded based on your response but in order to review this in more detail would you be able to email us at support@bitdreams.com with the email used on your Bitdreams account. You can title the email 'Casino Guru Follow Up' and mention in the email this is for the attention of Oliver the Customer Relationship Manager.

With your account information I will be able to fully review everything and take the necessary steps.

Again thank you for the feedback.

Oliver.

Hey!

Sorry to hear you have had a negative experience with us.
In order to investigate could you please reach out to customer support and reference this review and we'll be able to then identify your account and rectify any issues.

Thanks
Bitdreams Support

Dear Fribo,
I am sorry to hear that you are dissatisfied with the service you have received here at Bitdreams.
We appreciate that you took the time to provide us with your feedback.
I am sorry to hear that your experience with our casino so far was not as you expected.
I hope the bellow explanation will dispel your doubts and you will change your feedback.

We would like to inform you that documents verification is our standard verification procedure accepted by account holders due to registration.
By registering the account, the customer is obliged to accept the Bitdreams Terms & Conditions and also to provide us with copies of the required documents if asked by the security department.
It is of paramount importance to us that gaming is comfortable and does not cause harm.
As Responsible Gambling Ambassadors, we do verification to check if the level of playing meets your financial situation.

Bitdreams reserves the right to request additional information and documentation from any user, if such evidence is required to fulfill other legal obligations.
Getting to know our customers also assists us in ensuring that we are fully compliant with all applicable laws and regulatory demands.

We can assure you that, as soon as the documents have been processed our relevant department inform the user immediately about the verification process status.

If your case has still pending status, please do not hesitate to contact us at support@bitdreams.com. We will be more than happy to support you!

Kind Regards,
Bitdreams Team

Dear MARCUS101010,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear Hermanstar,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear maroun2021,
We appreciate that you took the time to provide us with your feedback.

We are sorry to hear that your experience with our casino so far was not as you expected.
Should you wish to discuss your gaming experience with us in more detail then feel free to contact us either via the live chat service or simply send us an email via support@bitdreams.com.

We do value our customers' feedback and we are doing our best to provide support and entertainment our players are looking for.

Best of luck in the future!
Bitdreams Team

Dear kbbysyv44v,
Thank you for your honest review, your feedback is important to us and allows us to improve.
We are sorry to hear that your experience at our casino has not met your expectations.

Thank you for providing feedback on the verification process and for rating our customer support.
We sincerely apologize for any inconvenience caused by not receiving support in German. We try to ensure that customers always have such an opportunity, but due to a large number of German chats, this is not always possible.
We aim to process users' withdrawal requests within a few hours. Please note that payouts may be delayed on weekends.
We believe that after completing the verification process, your winnings will be approved and sent to you :)
Congratulations on your winnings!

We value your feedback and do our best to provide our players with the support and entertainment they are looking for.
We encourage you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will be happy to help you.

With best wishes,
Bitdreams team

Lieber kbbysyv44v,
Vielen Dank für Ihre ehrliche Bewertung, Ihr Feedback ist uns wichtig, durch das wir uns nur verbessern können.
Es tut uns leid zu hören, dass Ihre Erfahrungen mit unserem Casino bisher nicht Ihren Erwartungen entsprachen.

Vielen Dank für das Feedback zum Verifizierungsprozess und für die Bewertung unseres Kundensupports.
Wir entschuldigen uns aufrichtig für alle Unannehmlichkeiten, die dadurch entstehen, dass Sie keinen Support auf Deutsch erhalten. Wir versuchen sicherzustellen, dass Kunden immer eine solche Möglichkeit haben, aber aufgrund einer großen Anzahl von deutschen Chats ist dies nicht immer möglich.
Wir sind bestrebt, die Auszahlungsanträge der Benutzer innerhalb weniger Stunden zu bearbeiten. Bitte beachten Sie, dass Auszahlungen am Wochenende mit Verzögerung erfolgen können.
Wir glauben, dass Ihre Gewinne nach Abschluss des Verifizierungsprozesses genehmigt und an Sie gesendet werden :)
Herzlichen Glückwunsch zu Ihren Gewinnen!

Wir schätzen Ihr Feedback und tun unser Bestes, um unseren Spielern die Unterstützung und Unterhaltung zu bieten, nach der sie suchen.
Wir bitten Sie, unseren freundlichen Support per E-Mail (support@bitdreams.com) oder Live-Chat zu kontaktieren. Wir können Ihnen versichern, dass wir Ihnen gerne behilflich sein werden.

Mit freundlichen Grüße,
Bitdreams-Team

Dear eddusanjuan,
Thank you for your honest review, your feedback is important to us by which we can only improve.
We are sorry to hear that your experience with our casino so far was not as you expected.
Your priceless feedback regarding the Friday offer will be forwarded to the appropriate department in order to improve your gaming journey. Unfortunately, at the moment, winnings from the free spins offer are with max win applied.
A max Win on a Bonus or Free Spins means that once you have completed your wagering requirements on the Bonus or Free Spin winnings, the max amount that will be converted to Cash is capped at the Max Win.
Once you completed the wagering requirements, all bonus balance above the max win was removed and you got the max win amount credited in cash.

We advise that before opting in for the particular offer you will check detailed terms and conditions if there is information about limited winnings.
We do value your feedback and we are doing our best to provide the support and entertainment our players are looking for.
We kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

Kind Regards,
Bitdreams Team

Dear Glebli,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear Jordocro,
Thank you for your honest review, your feedback is important to us by which we can only improve.
We are sorry to hear that your experience with our casino so far was not as you expected.

We do apologise for the long processing time with the withdrawal of your winnings. We are always doing our best to proceed with users' withdrawals as fast as possible. Please note that withdrawals over certain amounts may require longer processing times, and international financial regulations may require us to request proof of identification.

We recommend that you will send us an email and we will check internally how we can speed up this process for you.
Our friendly and knowledgeable support is always ready to help and provide you with information about the status of your transaction.

We do value your feedback and we are doing our best to provide the support and entertainment our players are looking for.
We kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

Kind Regards,
Bitdreams Team

Dear Aviel75,
Thank you for your honest review, your feedback is important to us by which we can only improve.
We are sorry to hear that your experience with our casino so far was not as you expected.

Firstly, we would like to apologise that you did not have a chance to contact our friendly customer support on live chat. Due to the large numbers of chats that we have daily, there might be small delays in connecting with real support, but you can always send us your queries via e-mail.

We are really sorry to read that you haven't won anything lately.
With gambling there are always two possible outcomes: Either you are lucky or you're not.
We are really sorry to hear that you have been rather unlucky recently. You should never play just for the money but rather for entertainment purposes.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear Ester_Svensson,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear Ashton7,

Thank you for taking the time to leave a sincere review!

It is really great to hear that you are happy with our products and services. This is very important to us.
We would like to apologise that you have had a negative experience to contact our friendly customer support on live chat. Due to the large numbers of chats that we have daily, there might be small delays in connecting with real support, but you can always send us your queries via e-mail.
We value your opinion by which we can only orient ourselves and keep improving.
We stand for providing cutting-edge customer support with a dedicated team of agents so are enthused to assist you in any regard.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear shakal24,
We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear ElizabethRichardson,

We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear Theissen,

We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear Aliampat,

We would like to thank you very much for your feedback and hope you are doing well!
Such feedback nourishes our day.😍
It is really great to hear that you are happy with our products and services.

The satisfaction of our customers is extremely important to us.
Our goal is your entertainment and your feedback is valued :)

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear Ablefte,

We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Dear Angi1990,
We appreciate that you took the time to provide us with your feedback.
We are sorry to hear that your experience with our casino so far was not as you expected.

We do value our customers' feedback and we are doing our best to provide the support and entertainment our players are looking for.
We would like to inform you that we are a licensed provider and that all of our welcome bonus offer terms and conditions are transparently published to the users. By opting in for the offer user should read the terms and conditions of the promotion before is taking part in it.
Always player is deciding if will play with a bonus or without.
Furthermore, it is not possible to guarantee a profit in the casino.
All games of chance involve a risk, which the customer is of course aware of.

Your priceless tips about the bonus wagering requirements and service mobile version design will be forwarded to the appropriate department in order to improve your gaming journey.
Our goal is your entertainment and your feedback is valued :)

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team