Casino Heroesのレビュー

フィンランドのプレーヤーは、Casino Heroes のウェルカムボーナスを利用して 2,925 ユーロを獲得しました。しかし、彼のアカウントが確認された後、カジノは何の説明もなく彼の賞金を没収しました。プレーヤーは、ボーナス賭け中に最大賭け金制限を遵守し、金銭取引を説明する追加の文書を提供したと主張しました。私たちはカジノに説明を求めましたが、彼らはセキュリティチームがカジノの利用規約への違反を報告したとだけ述べただけで、さらなる詳細や証拠は提供されませんでした。必要な情報が不足していたため、苦情は未解決として閉じざるを得ず、さらなる支援が必要な場合はカナウェイク ゲーミング委員会に連絡するようプレイヤーにアドバイスしました。

Batwolf requested a withdrawal of £500 and received it relatively very fast. Then he requested another one in the amount of £2,000 but it became very delayed. The casino claimed that his winnings did arrive and wanted to see his full bank statements, which he refused to give them and the casino decided to close Batwolf's account. After the casino provided him with a transaction ID, he was able to track it and it showed that the money should arrive at his bank account very soon. Later on, the casino claimed that the payout was already processed but still, they offered Batwolf a help in finding out while contacting their bank, but the player refused the option and decided to check on their own. The bank informed him that there was no such transaction on his account and recommended to contact the casino once again. The casino claimed that they forwarded the payment evidence to the player directly but once he has spoken with NatWest they have said to him that there was an error within the casino and that the payment hasn’t gone through and they would need to resend it to Batwolf. But once again, the casino asked for some kind of proof from the player's bank, but they refused to provide any. No more information is available ever since then.

Tulikas0 from Finland requested a withdrawal of €3,600 and the next day, he found his account closed. Eleven days later, the casino still didn't inform him on what was the reason for their doings. No further information is available ever since then.

Tom, a player from the UK, signed up for a £5 welcome gift bonus at the Casino Heroes and completed the wagering requirements with the maximum win of £100. After that, he was awarded some free spins which he played with and got his balance up to £270 with a completed wagering requirement of 40x, roughly £1400. Tom then attempted to withdraw his winning only to have £170 confiscated as the casino knew that they were gained with the bonus funds. The casino informed Tom that they canceled the withdrawal request of £270, and left £100 on the account so that he could withdraw the £100. One of the chat representatives also informed Tom that once he met the wagering requirements, the winning would convert to real money, but the casino claimed that it wouldn't because according to their bonus terms and conditions, the maximum win was £100. There is no further information about this case but we believe that the casino was right this time.

ドイツのプレイヤーはオンラインカジノでのアカウント認証に問題があり、出金が困難になりました。要求された書類をすべて提出したにもかかわらず、カジノは彼の支払いを拒否し、追加の書類を要求し続けました。プレーヤーは応じましたが、カジノは状況を調停しようとする当社の苦情チームの試みに応じなかったのです。カジノ側が対応しなかったため、私たちは苦情を「未解決」として閉じていました。しかし、その後、カジノ側の要請により苦情は再開され、プレイヤーは認証され、2021年10月までプレイしていたと述べられました。プレイヤーは、ある時点で自分のアカウントへのアクセスを取り戻したことを確認したため、当社は苦情を次のようにマークしました。 「解決済み」。