Blaze Casino - プレイヤーが賞金を受け取れずにいます。

I clicked to make a withdrawal of 937 reais on the platform when I clicked on top it asked to enter again with username and password when I did that I entered Blaze again and when I went to look the balance was gone, and the money did not enter my bank account I went in the history everything is gone in the history it is not showing anything I want my money because Blaze disappeared with all my history to not pay me when I click it doesn't show anything, I want my money or I will file a lawsuit against

Cliquei pra fazer um saque de 937 reais na plataforma quando cliquei em cima pediu pra entrar novamente com usuário e senha ao fazer isso entrei de novo na Blaze e quando eu fui olhar o saldo tinha sumido, e não entrou o dinheiro na minha conta bancária fui no histórico sumiu tudo no histórico não tá mostrando nada eu quero meu dinheiro pois a Blaze sumiu com todo meu histórico pra não me pagar quando clico não mostra nada, eu quero meu dinheiro ou irei entrar com um processo contra

Dear alenicesilva54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that my money disappeared from everything the history doesn't show anything so my desperation

O problema é que meu dinheiro sumiu de tudo o histórico não mostra nada por isso meu desepero

Thank you for your reply, alenicesilva54. Do you happen to have any proof that you accumulated these winnings? Have you accumulated them with or without an active bonus?

I accumulated no bonus, but when I clicked to withdraw everything disappeared, unfortunately I have no proof because the history disappeared, it's not showing anything

Acumulei sem bônus, porém quando cliquei pra sacar sumiu tudo, infelizmente não tenho provas pois o histórico sumiu, não tá mostrando nada

Could you please advise when you made the last successful deposit and how much was it? Please, post here or forward me the deposit receipt.

Furthermore, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

They returned 2000 but the remaining 2000.06 still need to be returned because when I requested the withdrawal I had 4000.06 in the account after 2 months they returned only half of my heat

Eles me devolveram 2000 porém falta ser devolvido ainda o restante 2000.06 pois quando solicitei o saque tinha 4000.06 na conta depois de 2 meses me devolveram somente metade do meu calor

The rest of my money is missing, I send a message to the email they don't answer I don't know what else to do

Falta o restante do meu dinheiro, mando mensagem no email eles não respondem não sei mais oque fazer

Could you please advise when you made the last successful deposit and how much was it? Please, post here (or forward me) the deposit receipt and cashier/deposit history.

Oh the proofs of everything they returned 2000 but when I made the withdrawal everything disappeared, the 4000.06now they do not answer me, but there is a capture that shows 2000.06 rejected maybe I think it is this capture that proves that I did not receive the remaining 2000.06 🇧🇷

Ai os comprovantes de tudo devolveram 2000 porém quando fiz o saque sumiu tudo, os 4000.06agora não me respondem, mais tem uma captura que mostra 2000.06 rejeitado talvez acho que seja essa captura que prova que não recebi os 2000.06 restantes

Please note that you have submitted this complaint about Blaze Casino, however, there is a different casino in your screenshots. Do I understand correctly that this complaint is about CBet Casino?

Dear alenicesilva54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.