Blaze Casino - 選手の退場が遅れる。

You know that I can't wait any longer that my money doesn't arrive, I'm already going for 4 months and the blaze chat tells me to be patient and that I have to wait more

Sabe que no puedo esperar más que no me llegue mi dinero ya voy para los 4 meses y el chat de blaze me dicen que tenga paciencia y que debo esperar más

Hello El_stifmaster,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blaze Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello

My account says that it is already verified but it was verified in November, the first time I made the deposit they gave me the bonus and I canceled it, again I deposited real money but I already had a bonus and I canceled it and when I bet, I won the bet so I did not use the casino bonus, I spoke with the technicians on Saturday, January 28 and talked about my case as it was going.

Hola

Mi cuenta dice que ya esta verificada pero fue en noviembre que se verifico, la primera vez que hice el deposito me dieron el bono y lo cancele, de nuevo deposite dinero real pero ya tenia un bono y lo cancele y cuando aposte, me gane la apuesta así que no ocupe el bono de casino, hable con los tecnico el dia sábado 28 de enero y hable sobre mi caso como iba.

Hello, Blaze still hasn't sent me an email with the verdict of my case that had to arrive at the end of the week

Hola, Blaze todavía no me envía un correo del veredicto de mi caso que tenia que llegar el fin de la semana

There's no answer?

No hay respuesta?

Hello El_stifmaster and thank you for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello El_stifmaster,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Blaze Casino to join the conversation.

Dear Blaze Casino,

Can you please provide more information regarding the player's long delayed withdrawal?

Hello,

Thank you for contacting the Blaze Support Team.

We have verified your request and your case is registered. Your withdrawal for some reason was not processed by the provider, and we need to investigate what happened. Your case will be resolved shortly, we apologize for the delay and understand your frustration.

It is not the service we would like to offer you, but unfortunately you have to wait a little longer.

We are sorry for the inconvenience and are improving our services so that this type of situation does not happen again.

Do not hesitate to contact us. We are here to help you!

Blaze Support Team

Hello,

Thank you for contacting the Blaze Support Team.

Your withdrawal for some reason was not processed correctly and therefore, the amount was returned to your account.

You can request the withdrawal again if you wish.

In case of a new withdrawal request, notify us immediately if, after 72 hours, it is still pending, or you have not received the money.

We regret the inconvenience and are working to improve our services with intermediaries so that this type of situation doesn't happen again.

We appreciate your understanding.

If you have any further questions about this, or any other matter, just reply to this message.

Do not hesitate to contact us. We are here to help you!

Blaze Support Team

Thank you for the response, Blaze Support Team.

Dear El_stifmaster,

As the Blaze Support Team mentioned the funds are again available in your casino account and you are free to either withdraw them or continue to play with them. Please let me know what you decide.

Dear Blaze Support Team,

Which withdrawal payment method will definitely work for the player?

I just want my money that I withdraw to arrive

Solamente quiero que me llegue mi dinero que retiro

If I withdraw, how long will it take?

Si retiro cuanto se va a demorar?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Andres,

Thank you for contacting the Blaze Support Team.

Fortunately, your problem has already been solved, since you made the withdrawal after our last interaction.

Let us know if you've already received the money.

To comply with legal requirements, we, our intermediaries, and your payment service need to do some checks before sending payments. These checks usually take less than an hour, but occasionally they can take a little longer.

We are very sorry for the inconvenience.

We apologize for the delay, and we are working and improving our services so that this kind of situation won't happen anymore.

If you have any further questions about this, or any other matter, just reply to this message.

Do not hesitate to contact us. We are here to help you!

Ariano

Blaze Support Team

Dear El_stifmaster,

Please let me know when you successfully receive the funds.

Already received

Ya lo recibi

Great news, El_stifmaster. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal