Bobby Casino - 決済が遅延しているとのクレームがあります。

I completed the playthrough on a free chip with a 100 max cashout. I sent all of my KYC documents and got an email saying they were thoroughly verified and my bitcoin address was verified. Then 2 days later they send me an email saying they canceled my withdrawal due to the KYC document not being valid even though the email before that stated they were. This casino needs to be shut down as they do not pay out. How are they allowed to operate for so long cheating people and having no license?

Dear greenstudmuffin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear greenstudmuffin,

Have you received your withdrawal from the casino yet?

Still have not received payment but did get another email stating their team made a mistake by saying the kyc documents were invalid and I had to go back and redo the withdrawal that they canceled. So its been 2 weeks from the original withdrawal and as of yesterday had to start all over because they canceled the withdrawal because of the KYC documents even though in the screenshots you can see they were thoroughly verified. Basically the last 2 weeks nothing has been done.

Dear greenstudmuffin,

Your withdrawal was processed on 21st April , 2023. Kindly lest us know once you receive your funds.

Kind Regards,

Bobby Casino

I did receive the funds. Thank you very much.

Dear greenstudmuffin,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru