Bollywood Casino - 決済が遅延しているとのクレームがあります。

Withdrawal request submitted on 30-08-2022.

Withdrawal approved and as per website amount is credited in my account.

But no amount credited as of now.

Withdrawal transection id of bollywood casino :- 158210

Details provided by me :-

Account no. :- 100***749

IFSC :- IND***322

Name :- Navneet R***

Bank name :- Indusind bank

Withdrawal amount :- 10085

Dear navn2231,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Withdrawal is already accepted and done as per bollywood casino

My KYC and other things are done already

Dear navn2231,

Have you received your withdrawal from the casino yet?

No

Thank you for your reply, navn2231. Have you made any successful withdrawals before? Have you accumulated your bonus with or without an active bonus, please?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear navn2231,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.