Buffalo.Bet Casino - プレイヤーのアカウントがブロックされました

hello my account was closed with 159 thousand reais and the casino does not want to pay or return my deposits

ola minha conta foi fechada com 159 mil reias e o cassino nao que pagar nem devolver meus depositos

Dear gumom2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your funds with or without an active bonus?

Do I understand correctly that the casino did not share with you the reason for closing your account?

Thank you very much in advance for your reply.

Best regards,

Kristin

So.account was verified

The winnings were with real money and they don't even want to return my deposits

Assim.conta estava verificada

O ganhos foi com dinheiro real e não querem nem devolver meus depósitos

Thank you very much for your reply, gumom2020. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear gumom2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.