bwin Casino - プレイヤーは、デポジットボーナスを受け取らなかったと不平を言います。

This casino says they give you double money on your first deposit and they give you nothing and treat you badly in chat

Dieses Casino sagt, dass es Ihnen bei Ihrer ersten Einzahlung doppeltes Geld gibt, und es gibt Ihnen nichts und behandelt Sie im Chat schlecht

Dear Maimuta1344,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to petronela.k@casino.guru. Additionally, please attach all the relevant communication between you and the casino. Have you redeemed any promotional offers from this casino in the past?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Maimuta1344,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.