Candy Casino - プレイヤーのアカウントは閉鎖されました。

My account has been blocked

Minha conta foi bloqueada

Dear antonildocosta06,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Candy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I tried to withdraw 300 dollars and they told me to update my profile after trying so hard, they blocked my access to the platform and didn't even give me an option to unblock it.

Tentei saca 300 dólares e mim mandava atualizar perfil de tanto tentar eles bloquearam meu acesso na plataforma não mim dando nem uma opção de desbloqueio entendi

Hello antonildocosta06,

Did they explain it in any way? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

They didn't explain anything to me, just blocked my account with 300 dollars.

Eles não explicaram nada pra mim não ape mim bloqueio minha conta com 300 dólares

Can you please forward the communication with the casino as requested earlier?

Dear antonildocosta06,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.