Cashalot Casino - プレイヤーのボーナス賞金は没収されました。

Played a normal Bonus and finished the Bonus with 1100€ after that the total subtracted to 136€? They told me that you actually dont get the bonus money. They really scam the player....

Dear TheSchmidmaker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that your bonus winnings were capped at 136€?
• Could you please clarify which bonus you played with?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear TheSchmidmaker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.