Cashalot Casino - Cashalot でのプレイヤーの引き出し遅延。

I requested a withdrawal from Cashalot on 16/04/24 and it has not yet been processed. I have fully verified myself and submitted the required documents. The withdrawal was requested via MiFinity.

Ich habe am 16.04.24 eine Auszahlung bei Cashalot beantragt und bisher wurde diese nicht bearbeitet. Ich habe mich komplett verifiziert und die geforderten Unterlagen eingereicht. Die Auszahlung habe ich über MiFinity beantragt.

Dear GerriDelayne,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Okay great, thanks for the quick response.

Okay super, danke für die schnelle Rückmeldung.

Hello GerriDelayne,

Have there been any developments since our last conversation, please?