Casino Lab - プレイヤーが撤退のリクエストで問題を経験している。

I won a lot using the bonus. I applied for withdrawal in two parts, but it was not done even after one week and then it was canceled due to a technical error. I applied for withdrawal again, but after more than a week, the withdrawal was canceled again due to a technical error. I think the casino side does not intentionally withdraw because I want the funds I got to be melted. When using the bonus, I played while paying attention to the rules as much as possible, so there is absolutely no violation. casino guru. Help me.

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have made many withdrawals in the past.

All documents have been submitted and confirmed to be approved.

I've been chatting many times to ask for escalation because withdrawals are late, but the casino doesn't respond to anything.

Thank you very much for your reply, leon0618. Which payment method to withdraw your winnings have you opted for? Was it the same payment method as previously?

Could you please clarify when was the last time you successfully withdrew money?

November 9th is the date of the last withdrawal

I am applying for withdrawal using the same ecopayz as the deposit method.

Looking at the history now, I found that more than two weeks have passed since the day I acted to withdraw money.

Thank you very much leon0618 for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

We will inform you that the full payment has been made.

Sorry to worry you

Hello leon0618.

Do I understand correctly the withdrawal was successful? May we consider this case resolved?

Yes, this issue has all been resolved

I am glad to hear that, leon0618! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.