Casino MGA - プレイヤーの撤退は遅れています。

hello I've been waiting for my payment since 08.06.2022 I'm always put off.

hallo ich warte nun seit dem 08.06.2022 auf meine auszahlung ich werde immer nur vertröstet.

Dear Hupe3881,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern.

I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? Meanwhile, please advise what happened to your previous two withdrawals:

https://casino.guru/casino-mga-the-player-s-withdrawal-has-been-rejected

https://casino.guru/casino-mga-player-s-withdrawal-has-been-delayed-12

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Hi

So the one payout of 250 I received.

The last payment was canceled I don't know why.

With the current one, I'm always put off because of the specifications and exams.

Hallo

Also die eine Auszahlung von 250, - habe ich erhalten.

Die letzte Auszahlung wurde storniert warum weiß ich nicht.

Bei der aktuellen werde ich immer vertröstet wegen den Vorgaben und Prüfungen.

Dear Hupe3881,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.