Casino Napoli - プレイヤーの賞金は無効になりました。

I make deposit of £50 and I playing I win that I playing higher bet, on finish playing bet was €60 per spin, I win €41000 and casino customer service said I playing over 30% bet in my deposit then cancel my withdrawal!!!!

Dear Andrzej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

"Betting rules

. You must bet according to the specific rules of the game you are playing.

. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

Using Martingale, double-up and similar systems and strategies."

I would like to warn you Andrzej, there have been several similar complaints and they all ended up unresolved. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach.

Could you please forward any relevant communication to petronela.k@casino.guru and confirm that you haven’t redeemed any promotional offer when depositing funds? We will contact the casino and ask for their standpoint, right after your reply. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Andrzej,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.