CasinoWin.bet - プレイヤーの撤退が遅れています。

Hello all 

I made account to casinowin.bet . Instantly validated my account , sended all the documents to support via email;

Hello Daniel,

Thank you for sending us your documents, your account is now verified. 

Thank you for reaching out to our support team. Stay safe and have a nice day.

Kind regards,

Stella

Customer Support Team

Casinowin

 Made a fiew deposits and lost and then one deposit was lucky and i completed the wager and money was instantly withdrawable.

I made a withraw;

7556566 Withdrawal (Bank transfer) 2021-04-25 22:16 -200 Awaiting User request .

Withdraw is made to BANK transfer on 25.04.2021 and still pending But the webpage says ; 

(Bank transfer Bank transfer No Fees 24H - 48H Min: 200 - Max: 5000)

So it should take NO more then 48H hours right ? 

And the strange part is that the casinowin.bet Highlighted the ;

CasinoWin.bet Highlighted that they offer Secure deposits and Fast cashouts under they webpage information. 

So i have all the emails with them and all the chat photos . 

Please help me to recive the money 

Dear daniels262611,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

hey,

yes everything is fully veryfied and KYC aswell.

i don't know is it you guys or my request has been changed to accepted i will ket u know if i have received money.

Perfect. Please keep me updated. Will be waiting for your reply patiently.

hello

Dan

Hello, welcome to our live chat session.

Danil 

im really sorry i dont understand have u sended the funds on my withdraw or no ?

it was accepted on monday

Dan

Please have patience

We assure you that your request will be complited.

Danil 

just tell me have u sent the money or no

Dan

We assure you that your request will be completed.

Money will be sent

Danil 

why it hasn't been sent yet i dont understand

Dan

Please have patience. It needs time

Danil 

right thats makes me sad

Dan

When your request is completed money will be on your account in couple of bussines days

now they are saying that the withdraw is accepted but they havent send me the funds yet i got accepted on monday 10.05.21 and again they waisting time ..

whole process i started withdraw 25.04.21

im super mad

Thank you very much, daniels262611, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

hello all

i just received money.

if e1 whants to play there then keep in mind u may wait your funds a while.

mine took 19 days total.

thanks good luck

Dear Daniels,

Thank you for letting us know that your issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru