CasinoWin.bet - 選手の退会が遅れました。

I requested a withdrawal on 15th August 2022 and we are now in November and I have not received anything. I have contacted support through live chat on many occasions and simply get the same response that withdrawals are thoroughly checked to prevent fraud and that it takes time. But three months. Come on. It’s ridiculous. Cant get any help from the casino at all

Dear Pinkminx77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi. Sorry for late reply. I haven’t withdrawn before. It was my first time in the site. I had no active bonus and was playing with my own money. My account was verified on the same day that I opened it. I keep being told to be patient but waiting since 15th August.

thanks

Gillian

Dear Pinkminx77,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint because this casino has 15+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.