Casoo Casino - プレイヤーのアカウントが閉鎖されました。

They are thieves and abusers, my wife has her account, I played mine both, while money was deposited there was no problem, when we wanted to make a withdrawal they disabled both of us and confiscated the money, claiming that it is a double account, it's a shame these people are working thank you

Son unos ladrones y abusadores , mi esposa tiene su cuenta,  yo la mía jugamos los dos , mientras se depósito dinero no hubo problema , cuando quisimos hacer un retiro nos deshabilitaron las dos cuantas y nos confiscaron el dinero,  alegando que es una cuenta doble , es una vergüenza que esta gente esté trabajando , gracias 

Dear Andrés,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services."

Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal. I’m very sorry but we’re unable to help you with this case. If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards, 

Petronela

Dear Andrés,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.