CBet Casino - プレイヤーが巨額の賞金を獲得、カジノ側は詐欺と訴える。

CBet Casino is a total scam.

I won a total of 2000000 playing roulette. They told me my money would be available on Friday. Come Friday, they told me the site was undergoing maintenance, and there was a 2-day delay for each Latin American country (I am from Argentina), and that the turn for my country would be the following Friday. After 15 days, in response to my insistence, technical support contacted me, but without any kind of dialogue, they told me what they tell everyone - that my account is fraudulent and, from now on, I'm not allowed to play anymore. How can they give such an answer? My account is verified, I am who I say I am, and there's no fraud. The fraud lies with CBet, as they're refusing to pay out. I want to point out that while the site was allegedly 'under maintenance' and they couldn't pay me, they were still accepting bets. This is an outright scam. Please, can someone explain to me how I should proceed to lodge a complaint.

Casino cbet es una gran estafa .

Gane la suma de 2000000 ,jugando a la ruleta.me dijeron q mi dinero iba a estar disponible el viernes.el viernes me dicen q la página estaba en mantenimiento, q tenias 2 días para cada país de latinoamericaca( soy de argentina) y que el turno para mi país, era el próximo viernes. El dia viernes después de 15 diad y ante mi insistencia, se comunica , dsd el soporte técnico sin mediar ningún tipo de dialogo me dicen lo q les dicen a todos , q mi cuenta es fraudulenta y q a partir de ahora ,no puedo jugar más .como pueden dar esa respuesta ??? Mi cuenta esta verificada , soy la persona q digo y no hay fraude.el fraude es de parte de cbet q se niega a pagar .aclaro q mientras la pagina estaba en "supuesto "mantenimiento y no me podían pagar, ellos seguian recibiendo apuestas .una gran estafa.por favor alguien me explique como debo proceder para denunciar .

Dear gabrielagiliberto8,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from CBet Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? 

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear gabrielagiliberto8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.