Chipstar Casino - プレイヤーが撤退の問題を経験している。

I tried to withdraw €1350 but was told I would only receive €200 of this as the terms and conditions state you will only receive upto 10× your deposit amount for that day which mine was €20 - I said this was fair enough as it was an error on my part for not fully understanding the terms and conditions however I disputed the amount as I tried to withdraw several times due to the crypto withdrawals failing and during the times I was trying to withdraw I had actually deposit a further €20 making it €40. I had a response saying this would be looked into and someone would get back to me. Since then my messages are being ignored via email and via the online chat and I am still yet to receive the €200 I was told I would receive.

Dear Kelsey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal requests are being rejected? Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thanks for you quick response.

They were continuously rejected and once I had spoken to support and they advised me to create a jeton wallet which I did but that didn't work so I created a coinbase wallet and they said that had worked and the withdrawal is now showing as approved but i still haven't received funds.

No successful withdrawals previously and it was accumulated with no bonus.

Many thanks

Kelsey

Thank you very much for your reply, Kelsey. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Hi Kristina, I have just forwarded you 8 emails

Please note, the email about the bonus, this was €10 euro which was credited due to the issues with withdrawing.

I've just realised going through my emails i did have 1 successful withdrawal of €50 euro to my coinbase wallet, this went through with no issues

Many thanks

Kelsey

Thank you very much Kelsey for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Kelsey,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Chipstar Casino to the conversation to participate in the resolution of this complaint.

Hi Peter,

That's great, thank you

It been paid. And you can ask her for confirmation. We did it via LTC

Hi, chipstar emailed me today and have now paid and I can confirm I have received my winnings I was owed.

Thanks for your help in resolving this!

Many thanks

Kelsey

Hi all,

Thank you for your replies and update.

Dear Kelsey,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter